Shipping & Returns

Shipping
At this time, we only sell and ship to: Australia, Austria, Belgium, Canada, Denmark, Finland,
France, Germany, Greece,  Greenland, Iceland,  Ireland,  Japan, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway,  Poland, Slovakia, Slovenia, Sweden, Switzerland,
United Kingdom, and the United States. If your country isn't on the list; we can't ship nor sell to you.
We hope to be worldwide someday... but that day is not today T_T

All items ship via USPS. Our shipping days are Monday, Wednesday, and Fridays, if the shipping day falls on a holiday, we will ship the following shipping day. All packages within USA are sent with delivery confirmation included with no extra charge to you. Packages valued at over $245.00 will automatically be insured at their value. WE ARE NOT RESPONSIBLE FOR CUSTOMS/DUTIES FEES. WE WILL NOT MARK YOUR ITEM AS "GIFT" UNLESS IT IS A GIFT.
Any package refused or returned to NuclearDoll after attempted (failed) delivery will receive a refund to their Paypal account minus a 15% restocking fee, Paypal fees, AND less shipping fees.(And we will also be very annoyed and may elect not sell to you anymore!) No changes or cancellations can be made on any order once it has been shipped, at which point it's out of our hands. 
IF YOU CHOOSE EXPRESS MAIL YOU WILL NEED TO BE PRESENT TO SIGN FOR IT.
If your order is over $245.00 USD, we require a signature. These packages cannot be shipped to a P.O. Box.
At this time, we only sell and ship to: USA, Canada, Australia, select countries within the EU (we do not ship to Italy), UK, and a select few other countries due to shipping regulations and safety. Thank you for understanding.
For the USA: we offer First Class, Priority Mail , and Express Mail.
For all other countries we offer: Priority Mail, and Express Mail.
 
 
{Q} When will my item be shipped?
{A} Within 3 business days. We ship Monday, Wednesday and Friday, if the shipping day should fall on a
holiday, items will be shipped out the next shipping day.

{Q} What carrier do you ship with?
{A} At this time we only ship via United States Postal Service (USPS).

{Q} I would like tracking with my order, how to I purchase this?
{A} We add delivery confirmation to all packages, it is included in the shipping fee, tracking is not available at
this time. Only Delivery Confirmation. Only Express Mail  includes tracking.

{Q} What about insurance?
{A} Only items over $240.00 are required to have insurance, this is included and there
is no need for an extra fee from you.

{Q} I live outside the USA, when will my items be here?
{A} Depends on where you live and your method of shipping!

• Priority Mail International can take about 6-10 business days (2-3 weeks) (BUSINESS DAYS ARE MONDAY - FRIDAY)

• Express Mail International can take 4-7 business days (1-2 weeks)  (BUSINESS DAYS ARE MONDAY - FRIDAY)

THESE TIMES DO NOT INCLUDE CUSTOMS HOLDS. CUSTOMS MAY HOLD YOUR ITEM FOR DAYS (WEEKS?) BEFORE YOU RECEIVE NOTICE TO PICK UP YOUR ITEM FROM A CUSTOMS STATION.  WE HAVE NO CONTROL OVER WHICH ITEMS WILL BE HELD BY CUSTOMS. YOU ARE RESPONSIBLE FOR ANY FEES CHARGED BY CUSTOMS.

{Q} My item/s have not arrived. What's going on?
{A} Check your Delivery Confirmation number (Example: 9405 5015 4800 7115 4804 21) , has it been delivered? 
CLICK HERE TO INPUT YOUR TRACKING NUMBER

UNITED STATES:
~If YES, and you do not have your item, you'll need to take it up with USPS or your local police department if you believe your mail has been stolen, we are not responsible for packages that have "delivered" status.
~If NO,  please refer to this information from USPS : Lost or Delayed Mail

OUTSIDE THE USA
~If it's been over 2 weeks, check your tracking number.
(EXAMPLES:  EXPRESS: EC 000 000 000 US  -  PRIORITY: CP 000 000 000 US )

Does is say:
Addressee requests own pick-up - Item being held, addressee being notified
that means Customs has it, and they will mail you a ticket to pick it up at a customs station.
~~If not, please email us immediately. We will contact the Postal Office and get back to you asap.
There will be a wait while we wait to hear from USPS and your local Post.
HOWEVER, we are not responsible for the package if the Postal Office claims item/s have been delivered!
 
{Q} Will I need to sign for my order?
{A} If your order is over $240.00 USD, we require a signature.
These packages cannot be shipped to a P.O. Box.
 

Returns & Exchanges
WE DO NOT ACCEPT RETURNS ON PRODUCTS THAT CAN BE WORN IN HAIR ( hair extensions, dread falls, wigs, etc)
That means no returns on those items!!!!!!
Due to health code regulations no returns will be accepted on any products that have been worn, or used (or opened if a hair product) and are no longer in perfect manufacturer’s condition.
Any products that are shrink wrapped or sealed are not available to be returned if opened.
Custom, sale, clearance and OOAK (one of a kind) items are not eligible for return.
Refunds or Exchanges will not be permitted after 14 days of sale.
All items must be in brand new, unused and perfect manufacturer's condition to be eligible for a return or exchange, excluding defective products.
Any products returned that have been used or opened will be returned to the customer at their expense, if the CUSTOMER refuses to pay for return said items will be discarded, no exceptions. Other than that, no restocking fee will be charged, you must pay shipping to send the item to us for a return, we HIGHLY suggest you send it with tracking as we ARE NOT RESPONSIBLE FOR LOST MAIL.
Once we receive the return you will be contacted, and we will look over the item to see if it qualifies as a return. If is does qualify you will be refunded minus all shipping, and PayPal fees, if any.
If the item does NOT qualify you will need to pay us return shipping charges to receive the item back, if we do not receive funds from you for return shipping after 30 days item/s will be discarded, and you will not receive a refund.
Please contact us for an RMA code.
 
 
Payment
NuclearDoll uses Paypal as our merchant service. We do not accept payments in funds that are not converted to USD.
WE DO NOT ACCEPT eCHECKS! You must have a confirmed address with Paypal to purchase items.We do not ship until
full payments have been made and cleared.

 
{Q} What types of payments do you take?
{A} We currently only accept PayPal for online purchase and U.S. Money Orders ONLY!!!!
We only accept online payment via PayPal from customers in the USA, UK, parts of the EU, and Canada.
NO eCheck payments, nor Bank Transfers. We do not accept multiple transactions from one for more PayPal accounts, as this denotes fraud. If we suspect any type of fraud, PayPal, or Nuclear Doll, may cancel and refund your transaction. Nuclear Doll will also deny you service.
We  only ship to Confirmed Addresses,this means the billing address of the credit card you use for purchase
must match the shipping address.
WE WILL ONLY SHIP TO THE CONFIRMED ADDRESS ON YOUR PAYPAL ACCOUNT, NO MATTER WHAT ADDRESS YOU HAVE IN YOUR NUCLEAR DOLL ACCOUNT.
If your billing/shipping address cannot be confirmed by PayPal, your order is automatically denied by PayPal, and will not process. U.S. ~Money Orders must be sent within three (3) days from the date your
order was placed. If you we do not receive your payment within seven (7) days, your order will be canceled.

{Q}I can't afford to pay for all of my item now, can I do layaway or pay part of it now and promise to
 pay the rest later?
{A} No. We do not accept partial payments. We will not hold items. 

{Q} I tried using PayPal and my payment didn't go through! WHY!?!?!?!   T_T
{A} Read "What types of  payments do you take?" at the top, does that answers your question? If not...
We have no idea. PayPal will not give us any information regarding customer payments other than a shipping address if the payment is successful.
You will need to call PayPal:


 
{Q} I would like to pay by money order, how do I do this?
{A}
(1) First you need to complete the checkout process thorough our shop and select U.S. Money Order as your form of payment. You can  find instructions on where to mail it and to whom (the whom is Nuclear Doll ^_^ ).
(2) Second you'll need to get a U.S. Money order. In the United States you may find them at: USPS, grocery stores, some mini-marts, and some banks. You will be charged a small fee to purchase a money order, USPS charges about $1.10 to $.1.50 (as of Feb. 2011)  for a money order, depending on value.
(3) Third you'll need mail it to the address given to you at checkout, you can also find this in your order confirmation email from us.
(4) Fourth, mail it asap! We only hold your purchase for seven (7) days! If we do not receive payment within seven (7) days we CANCEL your order!
(5) Fifth, we will process your money order and ONLY SHIP WHEN IT CLEARS This can be 2-5 days!
You will receive an email from us confirming shipment when it has cleared! YAY!